We consider that your personal data are confidential, so we take particular care with them.

Your personal data consist of any data which could directly or indirectly identify you, in particular your name, your sex, your age, your address, your telephone n°, your e-mail address, your IP address, and any other data submitted directly by you, in particular on our website or generated by browsing or by the contacts we may have with you, either in store or via our client services.

These data are collected in order to provide the best possible service.

This section is intended to inform you about how L’Eclat de Verre uses and handles your personal data.
Data Manager
The party in charge of handling your personal data is: EDV SAS – 6 rond des Condamines – 78000 Versailles – E-mail: serviceclient@eclatdeverre.com

What information do we collect?
When you go to a shop, or when you create your account in our online shop, we collect your name, your address, your e-mail address, your telephone number and your date of birth. These data are collected via a registration form, which allows us to provide personalised services:
– Client relations
– Order management
– Informing clients about offers and information about the brand
– Strengthening and improving the communications for our brand and our websites by sending newsletters, e-mails and text messages according to the preferences of the client expressed in store or on our sites.
– Improving and personalising the services proposed to the client.
– Information about the loyalty programme

At any point, you have the right to consult and/or modify these data using the form in your account on the secure site https://shop.eclatdeverre.com. You can also ask for your account to be deleted by sending an e-mail to serviceclients@eclatdeverre.com. 
These data are conserved according to the relevant fiscal and commercial holding periods. With your consent, they may be held for longer.

Data protection
L’Eclat de Verre strives to implement the necessary precautions to preserve the confidentiality and security of the personal data we process.
Personal data may be shared with service providers, sub-contractors and partner vendors on the Marketplace, who operate or directly contribute to our brand.  This may only occur under the instructions of L’Eclat de Verre.
L’Eclat de Verre will not transfer your data outside of the EU, and will not share your data, unless:
– The L’Eclat de Verre Group is required to share this information with third parties in order to provide the service you request

– The L’Eclat de Verre Group is ordered to submit information by a legal authority or any other administrative authority.
– You have given your prior consent that the data may be shared.
In accordance with the GDPR, the Client may access, rectify and oppose any personal data concerning them.

You can exercise this right at any time by sending an email to serviceclient@eclatdeverre.com, or a letter to L’Eclat de Verre Client Services at 6, rond point des Condamines, 78000 Versailles. Please indicate your name, surname, address, e-mail address and your loyalty card number, if you have one. Each request must be accompanied by a return address. Your request will be handled as soon as possible.

Cookie management
Cookies allow you to improve your browsing experience on the sites you visit.
These are text files saved onto your computer’s hard drive which collect your browsing information and help provide services and offers adapted to your terminal and your interests.
Cookies have a maximum life span of 13 month.

“Functional” cookies are automatically stored, as they are needed to provide services such as browser recognition, individual data or localisation.  If you would like to configure your cookie storage, please click on the link which will take you to the configuration tools. As such, your choices are not definitive and may be modified at any time.

Cookies record and/or read files in order to obtain information concerning your interactions with the site, and in particular your browsing and your behaviour: your IP address, the pages you visit, the purchases you make, etc. and obtain information concerning the terminal you use: the type of device used, the operating system, the browser, the plug-in versions and categories, the IP address, the language preferences, etc.

Google Adwords
We use Google’s advertising service and conversion tracking. When you click on a Google advert, a conversion tracker is placed on your computer. These cookies have a life span of 30 days and contain no personal data. The information collected using conversion cookies are used to generate conversion statistics, which allow us to analyse and see the total number of users who have clicked on our adverts and have been redirected to a page on our site. However, you receive no information which can personally identify the users. You can at any time oppose the use of cookies or deactivate the use of Google cookies by clicking this link and installing the plug-in: www.google.com/settings/ads/plugin.
Additionally, Adwords allows us to present adverts according to site users’ interests on other sites of the Google advertising network using cookies.

Facebook Pixel
We use Facebook Pixel, which allows us to track the actions taken by people following the publication of an advert. Users must however give their express consent to the use of this tool, which is designed to evaluate the effectiveness of Facebook adverts for statistical and market research purposes, and which allow us to optimise our future advertising efforts.

The data collected are anonymous and give us no indication of the identity of the users.
Using data for prospecting purposes
L’Eclat de Verre uses your contact details to send you targeted adverts, in particular via email, post, text messages, social media and third-party websites.
As part of this, we agree to respect the rules applicable to each channel.

Data conservation
We conserve your personal data for the period in which you are in active contact with us. You are no longer considered to be in active contact with us if, over a period of 3 consecutive years, you have not purchased anything from us or visited any of our websites. We will only conserve the specific data we need to meet our legal obligations (for example, documents such as an invoice or payment).

If you agree to receive direct marketing from us, we will handle the data needed to send this marketing until you unsubscribe, thereby demonstrating your desire to no longer receive these messages.